SERVICES

Project Management &

Consultation Services

Technical Support &

Hardware Replacement

Next Business Day &

Same Business Day Support

We assist to assess your current project portfolio management processes and, in collaboration with you, we will also provide a tailor made consultancy programme that is scripted by our well trained professionals. We will also provide the roadmap for improvements and work with you to develop the implementation plan.

Afiintra realizes the critical nature of your customers IT security products and have developed a unique advance replacement service to suit our partner time frame. In the event of hardware failure and other peripheral technical issues, we, Afiintra will immediately take the necessary action to get things in place. Customer and Integrity is our main concern!

Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind. Should the system develop a fault, our service team can place a service technician at the customer’s location after completion of the support procedures.

Repair & Return

Installation & Configuration

Training

We, Afiintra are also experienced in repairing and troubleshooting any technical disorders that our partner faces on customer site. Our engineers are well experienced troubleshooting and repairing tabulated real life technical issues. This will lighten our partner’s technical drought in any situations.

Afiintra's engineers provide installation and consultancy services for the majority of products within our portfolio. Our dedicated team are highly skilled and, just as importantly, have hands-on product experiences that fits our partner’s requirement as per the end user.

Afiintra delivers flexible, vendor-accredited training courses aimed at value added resellers and their end user customers. We provide flexible training schedules, both in our training center (The Boulevard, Mid Valley City) and on-site. Resellers gain product knowledge, fulfill vendor certification requirements, and better serve their customers’ needs and solution requirements.

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